Mae’s Grace
Privacy Policy
This Privacy Policy explains how Mae’s Grace collects, uses, shares, and protects information provided through this website, including contact forms, consultation scheduling, calls, texts, emails, and online payment pages.
Scope
What this policy covers
This policy applies to information collected through the Mae’s Grace website and related communications that begin through the website.
It does not replace any separate service agreement, intake paperwork, or client-facing notice that may apply if care begins.
Please do not send urgent medical information through website forms or text. Mae’s Grace provides non-medical home care support. For emergencies, call 911.
Collection and use
What we collect and how we use it
Information we collect
- Name, phone number, email address, and other contact details you provide.
- Inquiry details such as service needed, timing, care setting, and message content.
- Information shared when you call, text, email, or book a consultation.
- Basic technical information collected automatically by the website or service providers, such as IP address, browser type, device information, and pages visited.
- Payment-related information when online payments are enabled through a third-party processor.
How we use information
- Respond to your request and communicate next steps.
- Schedule consultations and follow up about services.
- Provide customer support and coordinate care-related communication.
- Operate, secure, and improve the website and related tools.
- Process or support payments and comply with legal obligations.
Sharing
How information may be shared
Mae’s Grace may share information with service providers that support website hosting, communications, consultation scheduling, and payment processing.
Information may also be disclosed when reasonably necessary to comply with law, protect rights or safety, prevent fraud, or support a business transition.
Mae’s Grace does not use website inquiry information to promote unrelated third-party products or services.
Third-party services
Scheduling, payments, and related tools
The website may use or link to third-party services for consultation booking, communications, or payment processing. When you use those services, their own privacy terms and policies may also apply.
Online payments, if enabled, are processed through a third-party payment provider rather than directly through this website.
Choices and protection
Your choices, security, and retention
You may contact Mae’s Grace to request access to, correction of, or deletion of personal information submitted through the website, subject to legal and operational requirements.
You can also manage cookies and similar technologies through your browser settings. Choosing to disable certain technologies may affect how parts of the website function.
Mae’s Grace uses reasonable administrative, technical, and organizational measures to protect personal information. No website or transmission method is completely secure, so absolute security cannot be guaranteed.
Information is kept for as long as reasonably needed to respond to inquiries, provide services, maintain records, comply with law, and resolve disputes.
Children
Children’s privacy
This website is not directed to children under 13, and Mae’s Grace does not knowingly collect personal information online from children under 13 through this website.
Updates
Changes to this policy
Mae’s Grace may update this Privacy Policy from time to time. When this page changes, the “Last updated” date above will be revised. Continued use of the website after updates means the revised policy will apply going forward.